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Wednesday, November 13, 2019  

Innovative tool launched to ease burdens of caregivingPublished 6/23/2009

Providing high quality, personalized long-term care just got easier for families and caregivers thanks to an innovative new web-based service.
CareGiver360® aims to improve the quality of at-home or facility-based long-term care for individuals with complex care support needs including developmental disabilities, Alzheimer’s disease, chronic care, elder onset disabilities and other conditions requiring a high level of care.
Created by Ken Ziel, of Castle Rock, and his team at National Care Connection, CareGiver360® is an interactive on-line tool that allows families and caregivers to create and share a personal guide for the care of their loved one, as well as access relevant   information and resources through a secure, interactive website.
Ziel, who along with his wife founded Exceptional Kids, a Colorado nonprofit agency providing recreational opportunities for special needs children, was inspired to develop CareGiver360® after years of experience caring for his son, Austin, who has a range of severe developmental and physical disabilities.
 “I was always full of anxiety when dealing with Austin’s multiple care providers,” said Ziel.
“I constantly worried about making sure each caregiver had the most up-to-date and accurate information about Austin’s progress.  
“When providers left or new providers came in, I could see that the process of being brought up to speed and adapting to new procedures was just as hard on the caregivers as it was on me and Austin.”
Ziel was inspired to create CareGiver360® one evening after he and his wife left Austin with a caregiver to go see a movie.
 “The amount of time it took to go over all of Austin’s care instructions with the caregiver, and the anxiety it caused my wife and me, was remarkable.  We were just preparing for an evening out of the house,” Ziel said.
“When we were in line buying tickets, I turned to my wife and said, ‘What if something happens to us, and we never come back from the movie? Who is going to make sure Austin gets the care he needs for the future?’ ”
CareGiver360® allows families to build a Personal Care Guide in order to create, maintain and share a record of a loved one’s care, condition and personal preferences.
New providers can use the Personal Care Guide to become familiar with their care recipient and become immersed in critical information pertaining to the individual’s specific care needs.
The Personal Care Guide can also be used to streamline updates in care procedures, treatments and conditions, ensuring that all providers are equipped with the most current information.
Additionally, CareGiver360® allows users to access a comprehensive resource library to find information on best practices and leading research tailored to fit the needs of each care recipient.
 “High caregiver turnover is the single greatest contributor to decreased quality in care,” said Ziel. “CareGiver360® helps users create a caregiving legacy and relieves the burden of starting over. My hope is that, over time, the quality of care received and the wealth of knowledge shared by those who need it will continue to increase.”
Additional information about CareGiver360® can be found at

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